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Things you probably want to know... Your time and effort taken in visiting this site are important to us and we want to inform and educate you about who we are and how we conduct business. The following sections contain information regarding our ordering, shipping, payment, return, testing and privacy policies.
About Acquarella LLC
Acquarella LLC was started about fifteen years ago by a dedicated team of scientists, engineers, beauty and natural products industry professionals. We strive to make the best quality water based nail technology available. All of the Acquarella Water Color products are proudly made in Tucson, Arizona U.S.A. to exacting standards. Our hands-on approach gives us complete control over production from beginning to end and ensures quality and integrity at every step of the manufacturing process. We only use the very best of the finest cosmetically approved colors and safe components. We stand behind all of our products with a 30-Day, 100% satisfaction or your money back guarantee (see conditions below).
Commitment to Cruelty Free
We are proud that none of our finished products are tested on animals, nor do they contain any animal products or by-products. Our company has been recognized by PETA for this commitment, of which you can see our status here.
You can order products from us directly here on our online store, or find our product through one of our many fine vendors, either brick & mortar or online, with our Where To Buy page. Online orders here at Acquarella are accepted only for United States addresses. International ordering can be accomplished through our foreign partners found on our Where To Buy page. During your entire online shopping experience at Acquarella, we take information disclosure seriously. When processing an order during checkout, a 128-bit SSL encryption is used for keeping your private online transactions, with Level 1 PCI compliance.
Salon, Spa and Professional Purchasing
If you are an upscale day spa or salon looking to offer your customers the finest system of non-toxic, water based nail care products available today, please contact us via email or by phone at 1.520.407.1154 or toll-free at 888.679.1798. Wholesale pricing is available.
We currently accept Visa, MasterCard, Discover and Paypal.
We have a simple and reasonable shipping policy. Domestic Shipping and Handling for most orders under $25 is $5.95 and as low as $3.95. Orders that qualify for free shipping (with product totaling over $25) will be shipped at Acquarella LLC's discretion. Priority or express options are available and will be calculated in your cart per your entered location. All shipping and handling fees are determined by destination (FOB: Tucson, AZ USA) and will be the actual cost of freight plus handling.
Upon purchasing and shipment of your order, you will receive confirmation by email. Please allow between 3-10 business days for standard domestic delivery. Should anything unforeseen arise, we will send you an email.
All orders are shipped within 3 business days, and orders inside the state of Arizona have a 8.1% sales tax added.
Due to the sensitive nature of our products, we have a fair and reasonable return policy: Products that are not fully satisfactory may be returned within 30 days for a credit of product, less a 15% processing fee. All returns or exchanges (for damaged product, etc.) must have a confirmation email telling us the problem, within 30 days of your order. All returns require a Return Authorization Number (RAN) before we can accept your return. The customer assumes responsibility for all return shipping charges. Products acquired on any discount basis, may have additional shipping costs associated with any exchange. Non-defective, opened items after the 30 Day guarantee are not returnable. Should you have any further questions regarding our policy, or wish to return product please email us.
The personal information that may be gathered includes your name, telephone number, street address and e-mail address. You may also be asked for further information about yourself such as your job category, your industry type, your company name and job title, consumer preferences and other relevant items that will aid us in providing you a better experience. Your personal information will never be given away or sold to a third party.
You may also receive promotional or marketing material about our other products and services, specials or other information relevant to your interaction with us You may opt-out of these emails by the method indicated on them. We won't take it personally if you do. Furthermore, we will use our best efforts to not transfer information that personally identifies you to anyone else without your knowledge and approval. Please note, however, that we do intend to contact you about matters that affect your use of our site such as the status of your order, queries, etc.
Using our content
Do we have something posted or other content that you really want to share or use? Just ask and we will allow use our copyrighted materials, upon prior request, approval and notification before use, where this work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.